Project Overview
TAQA Distribution – Abu Dhabi is a smart utility app designed to streamline the process of paying electricity and water bills digitally. With a clean and intuitive interface, users can manage bills, view past transactions, and make payments within seconds. The app supports real-time bill generation, multi-language (Arabic/English) options, and secure payment gateways to ensure a seamless and safe experience for all residents. Integrated with TAQA's backend infrastructure, it also offers features like usage insights, outage alerts, and billing reminders—making it a complete utility management solution for Abu Dhabi citizens.
Key Features
The Challenge
Fast & Secure Transactions
Allowing users to complete utility bill payments in seconds required deep payment gateway integration and top-grade security practices.
Real-Time Bill Fetching
The app needed to fetch updated billing information directly from TAQA servers to avoid delays and errors.
Dual Language Support
The app had to provide equally smooth experiences in both English and Arabic, including RTL layout handling.
Utility Analytics
Offering detailed monthly consumption insights and reports to users was a major UX and backend challenge.
The Solution
Frictionless Bill Payments
Users can now pay bills in just a few taps—leading to higher user satisfaction and app adoption.
Boosted Customer Engagement
Push notifications, reminders, and payment history features increased user retention and monthly active users.
Localized Experience
Arabic and English support made the app accessible to all residents, reflecting TAQA's inclusive approach.
Data-Driven Decisions
Usage insights helped customers make more informed choices, reducing energy/water consumption over time.
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